top of page


    Just click the Book Now button at the top of each page or click the link below. Click here to register
  • Why do I need to inform HitPlay prior to my child’s absence?
    You may be charged an additional fee if you do not inform us of your child’s absence. Your child is our responsibility if they are booked to attend HitPlay. We are required to contact you, if your child is not at the meeting place after school. If we are unable to contact you they will try the emergency contacts stated on your child’s enrolment form and if this is unsuccessful then we are obliged to contact the police and report your child as missing. The time and stress involved in this process takes the manager away from other children in our care and disrupts the operation of our programme, hence it is imperative that we receive notice of your child’s absence before 12pm on the day your child will be absent. Text your absence to 0212227770 Email your absence to
  • What age group do you cover?
    Our programmes are designed for children from the age of 5 to 14 years. Children aged 4 years and about to start school maybe able to attend our programmes in some instances
  • Do we do homework with the children?
    The opportunity is available for all children to do their homework. Staff will supervise or assist but not complete it for them. If it is important to you that your child does their homework at HitPlay then please discuss this with the programme staff.
  • Will I be charged if my child is absent?
    The normal fee will be charged if your child is absent unless we receive three weeks notice of your booking change. This is due to our strict staff ratios, programme planning and transport logistics.
  • Why do I need to put two emergency contacts on the enrolment form?
    In the event of an emergency or an unexplained absence it is important that we are able to contact you quickly. It is a Ministry of Social Development requirement (and part of their audit process of our operation) that all enrolment forms include 2 emergency contacts as well as the main caregiver’s contact details. Even if you don’t have anybody else that you want picking up your child from HitPlay, please include a friend, family member or workmate’s details who would know of your whereabouts in the unlikely event of an emergency, or how we would be able to contact you.
  • Enter your answer here
    If you login is locked please email to have this reset. Once you password has been reset you will receive an email confirming you can now login. Parent profiles will lock to protect your information after several failed login attempts
    Yes, Enrolmy is secure. Security is very important and Enrolmy has a number of security features that will keep your data safe and secure. See the below list of Security features Enrolmy provides. SSL Data Encrypted - All the data communication between your devices and the server are encrypted by Secure Socket Layer (SSL) Double Backed Up - Our data backups are stored in a secure databank in the country of use and also in the cloud. This ensures data is never lost. Mirrored Servers - Enrolmy is mirrored at two geo-locations. This means, in the rare case where one server is down, the mirrored server will be up and running within minutes. Passwords are stored as hashes in the database. - Passwords are always stored as hashes, which cannot be decrypted into the original value. No one (including ourselves) will know the passwords of Enrolmy users - parent or staff. During login, we compare the hashed value to perform authentication. Password block after multiple failed attempts. In order to prevent brute force password guessing, we only allow a maximum of 10 retries of passwords. This is so that malicious users would not have a chance to guess passwords. Best password practice would include a mix of capitals, numbers, letters and special charachters. Avoid using common words and or a repeat sequence.
    Invoices are issued weekly for term care or by programme for holiday care to your ENROLMY Dashboard. Please pay invoices by there due date. Accounts in arrears are subject to late payment fees. WINZ families are expected to keep there accounts current. This means if your paperwork os late or your subsidy not processed in time that you are liable for the full payment of care until the subsidy is active.
    Client account statements are emailed monthly to clients where accounts are overdrawn. Please ensure that your email address in Enrolmy is kept current. To update your contact details visit
  • Booking Changes or Cancellation
    To change or cancel a booking parents must put this in writing as soon as possible. All booking changes & cancelations no matter if this is a partial booking cancelation or a full booking cancelation have a 3 week notice period. Booking changes can be discussed with your Site Manager but, cancelations will only be accepted in writing from the date received. How to get my written booking cancellation to Hit Play Email - Post - Hit Play Head Office, Po Box 40, Ashburton, 7740 Hand deliver a written cancelation to your local Site Manager.
  • Phone Bookings
    Yes, but.... Any booking taken over the phone will not be confirmed until the booking is signed by the parent or caregiver. What this means is that your booking is NOT confirmed and your child has NOT been registered for a space in our programme.
  • Transport Drop off and Pick up times
    We offer a FREE pick up and drop off service from Ashburton schools. Children are collected from their schools assigned meeting place from 3pm. Each school has a specific meeting point and pick up time for after school. Children being dropped to school will arrive at their desitination school between 8.35am and before the school bell goes for class. We service schools all around Ashburton, with a transport route. For more information please view the transport information in the after school section of our website or contact us.
  • Do we have booster seats in our vans?
    All our vans have booster seats that meet NZTA specifications for children that require them. If your child isn’t legally required to use a booster seat but you would like him/her to be in one then please discuss this with the programme staff.
  • Walking Bus Infomation
    Methven Primary has a walking bus that meets daily from the Methven School flag pole at 3pm. This is situated outside the office. Lady of Snow also has a walking bus that meets daily at 3pm from outside the school office at 3pm.
  • What happens if my child/ren becomes unwell?.
    We ask that your child stays home. If your child becomes unwell whilst at HitPlay we will call you to collect your child.
  • Who do I contact if my child/ren become unwell?
    If your child is absent or has tested positive for covid-19 please text 0212227770 or phone 03 423 2270. When texting please include your child's full name, programmes they attend and date/s of absence Example Jenny Bloggs Allenton After School 15/03/2022 to 17/03/2022
  • How will I know if our HitPlay Nannie becomes unwell?
    Your HitPlay Nannie will contact you directly. The HitPlay Nannie will also contact our office.
  • What safety checks as an organization have you put in place in regards to staff?
    All HitPlay staff including are Police Vetted and only those with valid clean Police Vetting in line with MSD Level 3 requirement are employed. All Staff have been reference checked and had their ID verification completed.
bottom of page