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At HitPlay, your child's safety and wellbeing are our top priorities! If your child is booked to attend but isn't at the meeting place after school, we take immediate action.
Our first step is to contact you to confirm your child's whereabouts. If we're unable to reach you, we'll then try the emergency contacts listed on your child's safety form. Please note, you may be charged an additional fee if you do not inform us of your child's absence in advance. This policy ensures we can keep all our children safe and accounted for at all times. Remember, out of school care is made easy—and safe—with HitPlay!
At HitPlay, our programmes are specifically designed for children aged 5 to 14 years. These programmes are crafted to provide engaging and enriching out-of-school care activities tailored to various age groups.
Additionally, children who are 4 years old and about to start school may be eligible to attend our programmes in some instances. If you have a 4-year-old nearing school age, please contact us directly to discuss potential eligibility and ensure we can meet their needs.
At HitPlay, we aim to provide flexible and supportive out-of-school care. However, to maintain our high-quality service, the normal fee will be charged if your child is absent.
In cases where leave is required for medical reasons, we understand the challenges this can pose. Therefore, if you provide a medical certificate, the fee can be reduced by 50% for the sessions covered.
This policy allows us to adequately cover staff and program costs that have already been incurred. We appreciate your understanding and cooperation in helping us deliver consistently excellent care for all children.
In the event of an emergency or an unexplained absence it is important that we are able to contact you quickly.
It is a Ministry of Social Development requirement (and part of their audit process of our operation) that all enrolment forms include 2 emergency contacts as well as the main caregiver’s contact details.
Even if you don’t have anybody else that you want picking up your child from HitPlay, please include a friend, family member or workmate’s details who would know of your whereabouts in the unlikely event of an emergency, or how we would be able to contact you.